Warranty & returns

Parts we supply are tested before dispatch and carry a 12-month warranty from the date of delivery, unless your quote states otherwise.

What the warranty covers

If a part is faulty or doesn't match the part number on your quote, tell us in writing and we will repair, replace or refund it at our choice. We cover the return carriage for faulty or wrongly supplied parts.

What it doesn't cover

• Damage from incorrect installation, misuse, overvoltage or modification after delivery
• Missing or lost programs, firmware, licences or parameter sets stored on the part
• Consequential loss, such as downtime or lost production, beyond what's set out in our terms

Manufacturer warranty

Parts are surplus, refurbished or used. The warranty is provided by Sparesure, not by the original manufacturer, and the manufacturer's own warranty and support do not apply. Software and firmware licences are not included.

Returns

Contact us before returning anything, quoting your order number. Parts ordered in error can be returned within 14 days if unused and in original condition, subject to a restocking charge confirmed on your quote. Parts made to a special order or sourced specifically for you may not be returnable, and the quote will say so.

These terms apply to business customers. Our full terms of sale take priority if there is any conflict.